Job Vacancy: Duty Manager

Breaking with Rain Crew at The Talent House. Photo: Will Hartley

We are looking for enthusiastic and proactive Duty Managers to join team at East London Dance.

  • Hours: Flexible shifts including evenings and weekends. No minimum weekly hours guaranteed
  • Fee: London Living Wage
  • Basis of contract: PAYE Contract

East London Dance (ELD) is committed to supporting and equipping young people to become creative leaders and a voice for social change. We offer a range of activities for that are designed to improve health and well-being, develop dance skills, build confidence and resilience, and provide clear pathways for progression into employment and/or training. Co-design of our programmes by the people whom they are for is at the core of our business plan and DNA.

Purpose of the post 

As Duty Manager you will support the day to day running of The Talent House including, opening and closing of the building, supporting events, space hire booking, room set up and building operations. The Duty Manager will welcome guests, artists and staff into our building from the reception pod, provide assistance and information in a friendly, professional manner and deliver excellent customer service. 

Key Responsibilities:

  • Be welcoming and approachable to customers, working alongside ELD staff to ensure the smooth running of all hires, classes and events.
  • Opening and closing the building, ensuring the building is safe and secure at all times.
  • Regular building checks for Health and Safety purposes, and maintain high standards of cleanliness and presentation around the building.
  • Ensuring all areas of The Talent House are presentable and ready for hires, internal meetings and events. This includes room set-up: arranging tables & chairs, sound equipment and amenities are restocked as required.
  • Providing building operations support where required.
  • Responding quickly and calmly to any occurrences of disruptive behaviour, first aid or emergencies and fire marshal duties.
  • Promoting ELD membership, classes, events, and hiring of studios.
  • Checking-in visitors for classes & events.
  • Supporting communications by generating social media content.
  • Keeping up to date on all ELD programme and events.
  • Attending training where required. All training will be paid.

Person Specification

Essential:

  • Experience in a public-facing role with a good understanding and practice of high-quality customer service
  • A good team player who is friendly and proactive
  • Excellent time management skills
  • Strong communication skills with an ability to communicate effectively with a diverse group of people
  • Understanding of Equal Opportunities practice with a deep commitment to equality, diversity and inclusion

 Desirable:

  • Able to start immediately
  • Emergency First Aid at Work certificate within the last 12 months
  • DBS checked within 1 year and on the update service.
  • Knowledge of London’s dance class offer and scene
  • Experience of working on events
  • Good understanding of Health & Safety legislation and best practice as applied to running a public building

How to apply

To apply send a CV (including two named referees) and cover letter (1,000 words maximum) responding to the key responsibilities and person specification in this job brief with the subject header ‘Application for Duty Manager’ to: laura.goodwin@eastlondondance.org.

There is no deadline to apply.

Interviews will be conducted as necessary and ideally with an immediate start. Early applications are encouraged.

Please note, all employees will be DBS checked for this role. 

If you would like to have an informal, confidential conversation about the role with Laura Goodwin, Classes & Membership Coordinator in advance of applying please contact laura.goodwin@eastlondondance.org.

For access needs or any other questions, please contact us on office@eastlondondance.org.

We welcome and celebrate all protected characteristics and wish to build an inclusive staff team that reflects the rich diversity of our UK communities.

East London Dance is committed to widening access to working in the arts and value the positive impact that difference has on our company. We are therefore particularly interested in hearing from people who are underrepresented in the sector, such as those who identify as D/deaf and/or disabled, those from low socio-economic backgrounds, people of African or Caribbean heritage, South Asian heritage, East Asian heritage, West Asian heritage, Central Asian heritage, South East Asian heritage, people of Middle East and North African heritage* and those who have experienced racism. By the term ‘those who have experienced racism’, we are referring to individuals who have experienced discrimination based on the colour of their skin, race and/or their culture.

*#BAMEOver – A Statement for the UK, Sept 2020

We guarantee an interview for those who identify from the global majority who meet our minimum essential criteria. In using the term ‘Global Majority’ we refer to people who identify as Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as ‘ethnic minorities’.

Information

DateThere is no deadline to apply.

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